Our Promise: 60-Day 100% Money-Back Guarantee
UpWellness is confident in the Ultra Liver formula. That is why every purchase made through our official website is backed by a full 60-day money-back guarantee. Try Ultra Liver for up to two full months. If you are not satisfied — for any reason — contact us and we will refund your full product cost.
No questions. No hoops to jump through. No runaround. Just a straightforward refund processed back to your original payment method.
* Guarantee applies to official website purchases only. Shipping & handling are non-refundable. See full terms below.
Returning Ultra Liver is simple. Follow these four steps and your refund will be on its way.
Contact UpWellness Customer Service
Reach us by phone at (800) 876-2196 Monday–Friday 9 AM–9 PM ET / Saturday 9 AM–6 PM ET, or by email at [email protected]. Have your order number ready — it is in your original order confirmation email.
Receive Your Return Authorization & Instructions
Our team will confirm your order, verify your 60-day window, and provide you with return shipping instructions and the return address in Buford, Georgia. Do not ship your return before receiving these instructions to ensure your return is properly processed.
Ship Your Return to UpWellness
Package your product (opened bottles are accepted within the 60-day window) and ship to the provided return address. We recommend using a trackable shipping method and retaining your receipt as proof of return. Return shipping costs are the customer's responsibility unless the return is due to a defective or incorrectly shipped product.
Receive Your Refund
Once your return is received and processed, your refund will be issued within 5 to 10 business days to your original payment method (credit card, debit card, or PayPal). You will receive an email confirmation when the refund has been processed. Allow an additional 3 to 5 business days for your bank or card issuer to post the credit to your account.
✅ Covered by the 60-Day Guarantee
- All purchases made directly through upwellnessultraliver.com within 60 days of purchase date
- Opened bottles — you do not need to return unused product
- Partially used orders — multiple bottles partially consumed
- Cases where you simply did not experience the results you expected
- Allergic reactions or intolerance to any ingredient
- Change of mind — no reason required
- Duplicate orders placed by accident
- Damaged or defective product received (replacement or full refund, return shipping covered)
- Wrong item received (full refund or replacement, return shipping covered)
❌ Not Covered / Exceptions
- Requests submitted after 60 days from the original purchase date
- Purchases made on Amazon, Walmart, eBay, or any other third-party retailer — these are subject to those platforms' own policies
- Original shipping and handling fees — these are non-refundable
- Return shipping costs paid by the customer (unless product was defective or incorrectly shipped)
- Products purchased from unauthorized resellers — authenticity and guarantee cannot be verified
- Refund requests where we cannot verify the original purchase in our system
- Subscription auto-renewal orders cancelled after the renewal has already been processed and shipped — contact us before your renewal date to avoid charges
💡 Pro tip: To maximize your guarantee coverage, always purchase Ultra Liver directly through our official website. Third-party platform purchases are not covered by our guarantee and are subject to those platforms' individual return policies, which may be more restrictive.
Here is the typical timeline from the moment you contact us to when you see the credit in your account.
You Contact Customer Service
Call (800) 876-2196 or email us. Have your order number ready. We confirm your eligibility, provide your return authorization, and send return instructions to your email. Most customers are fully set up within one phone call.
You Ship Your Return
Package your product and ship to the UpWellness Returns address in Buford, Georgia. Using a trackable shipping method is strongly recommended so you have confirmation of delivery. Standard USPS First Class typically takes 3 to 5 business days.
Return Received & Refund Processed
Once your return arrives, our team processes it within 1 to 3 business days. Your refund is then issued to your original payment method. You will receive an email confirmation when the refund has been processed. Total processing time from receipt to refund: typically 5 to 10 business days.
Credit Posts to Your Account
After we issue the refund, your bank or card issuer will post the credit to your account within 3 to 5 additional business days, depending on your financial institution. PayPal refunds typically post within 24 to 48 hours of our processing. If you do not see your refund after 15 business days total, contact us and we will investigate immediately.
⚠️ Haven't seen your refund after 15 business days? Contact us at (800) 876-2196 or [email protected] with your order number and we will trace the refund immediately. Delays beyond 15 business days are rare and typically involve bank processing exceptions that we can help resolve.
1. Scope and Applicability
This Refund Policy applies to all purchases of UpWellness Ultra Liver made directly through upwellnessultraliver.com (the "Site"), operated by UpWellness, LLC. By placing an order on our Site, you agree to the terms of this Refund Policy.
This policy does not apply to purchases made through Amazon, Walmart, eBay, or any other third-party marketplace or retailer. For purchases made through third-party platforms, please refer to the relevant platform's own return and refund policies. UpWellness cannot process returns or refunds for products not purchased directly through our Site.
2. The 60-Day Money-Back Guarantee
UpWellness offers a 60-day money-back guarantee on all UpWellness Ultra Liver purchases made through the official Site. The 60-day period begins on the date of purchase as recorded in our system. Refund requests must be initiated by contacting UpWellness customer service on or before the 60th day from your purchase date.
The guarantee covers the full product purchase price. Original shipping and handling charges are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrectly shipped products.
This guarantee is offered as a reflection of UpWellness's confidence in the Ultra Liver formula and our commitment to customer satisfaction. It is not intended as a subscription service trial or a mechanism for fraudulent multiple purchases. UpWellness reserves the right to refuse refunds in cases of abuse of this policy.
3. Return Requirements
To initiate a return under the 60-day guarantee, customers must:
- Contact UpWellness customer service within the 60-day window to obtain a return authorization
- Provide the original order number and the email address used at purchase for verification
- Return the product (including original packaging where possible) to the authorized return address provided by customer service
- Ship the return within a reasonable time after receiving return authorization (we recommend within 7 business days)
You do not need to return a full, unused supply. Opened and partially used bottles are accepted under the guarantee. However, we require that some physical product be returned to process the refund — refunds cannot be processed for orders where no product is returned and no defect or delivery issue has been confirmed.
Products returned without prior authorization or to incorrect addresses may experience delays in processing. Always obtain return instructions from customer service before shipping.
4. Refund Method and Timing
All refunds are issued to the original payment method used at purchase:
- Credit / Debit Card: Refunded to the original card within 5 to 10 business days of return processing, plus 3 to 5 additional business days for your bank to post the credit
- PayPal: Refunded to the original PayPal account, typically within 24 to 48 hours of our processing
- Other Payment Methods: Processing times vary — contact customer service for specific information
UpWellness does not issue refunds via check, cash, store credit, or alternative methods unless the original payment method is no longer available (e.g., expired card, closed account). In such cases, contact customer service to arrange an alternative.
You will receive an email confirmation when your refund has been issued from our end. This confirmation email is your proof that the refund has been processed, regardless of when your bank posts the credit.
5. Defective, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or does not match what you ordered, UpWellness will arrange a full replacement or refund at no additional cost to you. In these cases:
- Contact customer service within 7 days of delivery to report the issue
- Take photographs of the damaged or incorrect product and packaging before contacting us
- UpWellness will arrange return shipping at our expense via a prepaid shipping label
- A replacement order or full refund (including original shipping) will be issued promptly
Please retain the original packaging for damaged items until the carrier claim is resolved. Disposing of damaged packaging before the claim is finalized may affect our ability to recover shipping costs from the carrier on your behalf.
6. Subscription / Auto-Ship Orders
If you enrolled in an auto-ship or subscription program, the following terms apply:
- You may cancel your subscription at any time by contacting customer service at (800) 876-2196 or by emailing us
- Cancellations must be received before your next scheduled renewal date to prevent the upcoming charge
- If a renewal order has already been processed and shipped, our standard 60-day guarantee applies to that order from its purchase date
- UpWellness cannot reverse charges for renewal orders that were already shipped prior to a cancellation request being received
We strongly recommend noting your renewal date (visible in your account or confirmation emails) and contacting us at least 2 business days before the renewal to ensure cancellation is processed in time.
7. Dispute Resolution
If you believe a refund has been improperly denied, or if you have a dispute regarding any charge on your account, please contact UpWellness customer service before initiating a chargeback with your bank or credit card company. Most disputes can be resolved quickly and to your satisfaction through direct contact.
Initiating a chargeback before contacting us may result in delays in resolving your case. UpWellness will respond to all chargeback inquiries submitted by financial institutions within the required timeframes and will provide documentation supporting the legitimacy of any charge in question.
8. Policy Changes
UpWellness reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your return and refund rights for that order. Continued use of the Site after any policy change constitutes acceptance of the revised terms.
UpWellness Customer Service
Q: Does UpWellness Ultra Liver have a money-back guarantee?
Q: How do I start a return?
Q: Can I return an opened bottle?
Q: How long does a refund take?
Q: Does the guarantee cover Amazon purchases?
Q: Who pays for return shipping?
Q: My order arrived damaged — what do I do?
Q: I haven't received my refund — what should I do?
Q: Can I cancel my subscription before being charged?
Q: What if I want to try Ultra Liver again after a refund?
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